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A Dozen fles in creative cloud disappeared and I saw it happen

Community Beginner ,
Jun 25, 2024 Jun 25, 2024

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I have zero trust in this service now. Thank god what I lost isn't work I can't redo fairly quickly. I had literally 13 files vanish from my Creative Cloud folder and from my photoshop history. I was reviewing files, clicked the X on the window to close Creative Cloud, and when I came back to photoshop all the recent files I'd been working on vanished and showed files from 2 months or more ago. There is nothing in the archive. I am beside myself. I am never going to be able to trust this service again. The files aren't even in the 'deleted' folder.

 

If anyone has any ideas go ahead and send them my way, I still lost something like 30 hours of work.

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Community Beginner ,
Jun 25, 2024 Jun 25, 2024

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I have found the files in the deleted folder. I saw just a single folder that couldn't be opened in deleted files, and it had the same exact name as a folder that remained with only one file in it. Only on a whim I hit restore and the files came back. More insane, photoshop was still showing files that were in a SUB FOLDER that was inside this deleted folder. Absolutely attrocious.

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Community Expert ,
Jun 26, 2024 Jun 26, 2024

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@ravenb34763809 are these cloud documents or synced files?

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Community Expert ,
Jun 26, 2024 Jun 26, 2024

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the cc (sync) folder has been renamed to Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID).

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