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A Serious Error has occurred...

New Here ,
Apr 28, 2021 Apr 28, 2021

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I have seen this error notice mentioned here but my circumstance appears to be different. I created a 7 minute video. Later I created a 1 minute version from the longer video. It worked for a while but then the 1 minute version started to crash. Now it crashes shortly after the video begins, everytime and always in the same place. Is there anything I can do to save this video? Any reason that it might be doing this? I'd like to avoid this problem in the future.

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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Which software?

-Premier Rush

-Premier Elements

-Premier Pro

-After Effects

-Something else...

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Hi Nancy,

 

Premiere Pro...

 

Thanks for responding. After I posted the note about the problem I was having, I decided to dissect the video and see if I could figure it out. So I started deleting sequences at the point where it crashed. At about the 4th sequence, I deleted the audio part of an interview and suddenly the video stopped crashing. I then pulled that same audio track back from one of the bins in the media browser and it still worked! Stopped crashing, is working fine and I was able to reconstruct the other pieces I had deleted pretty easily.

 

So presumably the audio got corrupted somehow. Is this a common problem and any suggestions for preventing this from happening in the future?

 

Thank you,

Jonathan

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