About the non-original warnings

New Here ,
Oct 05, 2021 Oct 05, 2021

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Hello, i get that i don't have the original adobe programmes but i have? I'm paying for it? And I still get the warnings every time i open my laptop. Do i have to be concerned?

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Community Expert ,
Oct 05, 2021 Oct 05, 2021

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How did you get these programs installed? Did you try checking your computer for viruses?

-Manan

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New Here ,
Oct 05, 2021 Oct 05, 2021

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I checked it and there's not viruses. I downloaded from the adobe's site after paying for the subscripton. There is no program that unoriginal in my laptop. 

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Community Expert ,
Oct 05, 2021 Oct 05, 2021

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You probably have an old CONFLICTING Adobe program on your system that's causing this screen to appear.  It might be an old Flash Player or Acrobat version that you don't know about. 

 

SOLUTION: Run the Adobe CC Cleaner Tool below to remove ALL Adobe apps from your system. 

Restart your computer and re-install Creative Cloud desktop app.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 05, 2021 Oct 05, 2021

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thank you i'm gonna try this!

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Community Expert ,
Oct 05, 2021 Oct 05, 2021

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New Here ,
Oct 05, 2021 Oct 05, 2021

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I didn't use any serial numbers i purchased from the adobe for monthly subscribtion 

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