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Account inaccessible _ Lost files

New Here ,
Aug 16, 2021 Aug 16, 2021

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I used to have educational license for using adobe softwares and apps. I just graduated recently, so I have no access to my educational license and account anymore.

But I did keep the android apps on my tablet, knowing they can be used free and without license. unfortunately for the sake of linking my PC to tablet via adobe creative cloud, I used the same educational account also for the android apps (adobe sketch and draw). Now that my educational license is over I can't access my adobe sketch and draw files. What should I do to retrieve my files from the android apps?

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Cloud storage web assets

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Community Expert ,
Aug 17, 2021 Aug 17, 2021

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if you shared them with someone else, they can share them with your new adobe id.  otherwise, you're out of luck without access to that previous adobe id.

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New Here ,
Aug 17, 2021 Aug 17, 2021

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Oh that's unfortunate. But thanks anyway for your response.

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Community Expert ,
Aug 17, 2021 Aug 17, 2021

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you're welcome.

 

(you could contact your school's it dept to see if they'll let you use your old email address and adobe account for a few hours while you download everything.)

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