actual support?

[Clayton30306443eau3]

For the size of these companies you think they could provide actual support for paying customers that have questions ????   I mean wtf.

[John T Smith]

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Or go to the forum for the program you use

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/

[kglad]

what questions do you have?

-------------

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Peru Bob]

If a technical issue, and not an account issue, these user to user forums can often offer quick and helpful support.

What is the issue you need help with?

[Clayton30306443eau3]

hi -  thanks for your reply!   I just started getting this when logging into my adobesign account at https://secure.na1.adobesign.com/public/login

Secure Connection Failed

An error occurred during a connection to secure.na1.adobesign.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Trying to find out if there's something going on with the app or maybe I got some spyware or something.

thanks again!

[kglad]

try a different browser.

[Clayton30306443eau3]

get the same warning. 

[kglad · Accepted solution]

use a browser that allows popups and cookies. don't use a vpn.

when i click your link, i see:

when i start to sign in, i'm prompted to approve the sign in by adobe's 2fa and then after approving the sign in, i see

[Clayton30306443eau3]

thanks for your help.  I changed the cookies settings and it works again.  Still not sure why it suddenly stopped working in the first place 😉   thanks for the help here! Does Adobe compensate anyone here for the support or this is community helping each other ?

[kglad]

there are benefits to becoming a community expert but we're not employees nor independent contractors.

look up the adobe community expert program.

p.s.  sometimes just clearing adobe.com cookies will solve adobe website problems.