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Hi.
Recently, Adobe asked me to use their Account Access android app to log into my account more easily.
I switched deviced to the OnePlus 8 Pro and now I geg the following screen upon opening the app.
"Device not supported.
Sorry, your phone is not supported for Adobe Account Access."
I don't get it. No information provided. How is my device not supported? The learn more button does nothing. It's useless and I cannot find any similar issue online.
Can anyone please help?
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You get this error when you are trying to install the app on a mobile that doesn't support hardware encryption or a secure way to lock your phone such as facial recognition, a fingerprint sensor, or a PIN.
To fix this error, install the app in a mobile with iOS versions 11 and later or Android versions 6 and later. Also, keep your mobile's software updated.
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My device has Android 11 and I have PIN + face recognition locking.
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i'm not sure they can help but you can try adobe support,
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (= cryptic icon in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human