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Adobe applications installed on my computer do not appear in creative cloud. I cannot update.

Community Beginner ,
Sep 13, 2023 Sep 13, 2023

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I have creative cloud installed on my computer for a long time and some adobe applications that I use such as photoshop, premiere pro, after effects, media encoder, photoshop beta. I can open and run these applications in windows and use them without any problems. However, when I open creative cloud, only a few applications are listed in the installed applications. For example, photoshop appears with the "install" button as if it is not installed on my computer. For this reason I cannot update. 

https://helpx.adobe.com/tr/creative-cloud/kb/apps-panel-reflect-creative-cloud.html

I did the process here and the problem is not solved.I uninstalled and installed Creative cloud and the problem is still not solved.

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Community Expert ,
Sep 13, 2023 Sep 13, 2023

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Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Community Beginner ,
Sep 13, 2023 Sep 13, 2023

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These shortcuts are running something else on my computer. It didn't work to reset it. But I used the creative cloud cleanup tool using the link you posted. I uninstalled and reinstalled but the problem was not solved.

 

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Community Expert ,
Sep 13, 2023 Sep 13, 2023

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again, reinstall.

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Community Expert ,
Sep 13, 2023 Sep 13, 2023

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if the above fails, reinstall over your current installs.

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Community Beginner ,
Sep 13, 2023 Sep 13, 2023

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If I do this, won't I have installed the same application twice on my computer?

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Community Expert ,
Sep 13, 2023 Sep 13, 2023

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@i̇lkerk24979839 

 

no.  install over

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