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Adobe apps frozen when I exporting

New Here ,
Feb 26, 2021 Feb 26, 2021

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Hi!

My problem is started a couple weeks ago, all my Adobe apps that I use (Photoshop, Illustrator, InDesign) are frozen, when try to export my work and click to Save button. With command + S I can save the .psd, .ai, .indd file but the exporting dosen't work. I'm working on Macbook Pro 2020, laptop and the apps are up to date. 

Last time when I was in this trouble I deleted all the apps and the Creative Cloud and it solved this problem. This takes too much time and all my preferences are gone. Now I tried to repair the CC, but it doesn't help.

 

Does anybody know a better solution for this problem?

 

Thanks,
Reni

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Adobe Community Professional ,
Feb 26, 2021 Feb 26, 2021

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New Here ,
Mar 01, 2021 Mar 01, 2021

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I'll try it, thanks!

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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you're welcome and post follow-up whether successful, or not.

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Hi Kglad,

 

I tried it but it doesn't help. Sometimes this problem is go away when is restart my laptop several times or repair the Adobe Cloud app (also several times).

 

Thanks,
Reni

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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LATEST

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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