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Adobe bug using up all my RAM

New Here ,
Jan 02, 2023 Jan 02, 2023

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Hi everyone, 

Since the last update, I have this horrible bug : when I go in my monitor, I see there is this thing called " adobe crash handler" that get craaaaazy, there are DOZENS of them to a point it takes all my ram and crash my computer. EVEN WHEN NO ADOBE APP IS OPEN. So if I start my computer, this thing gets crazy in the background, to the point it takes ALL my ram, and my computer dies, starts again, and it can do this all day -_-  I now delete them manually but I have to do this every 30 minutes.

 

I even uninstall and reinstall all my creative cloud applications, and it did not solve the problem (even when the compuer was empty). I must say the Adobe support was absolute s** and told me it was not true and left the chat, so I hope you have some better news for me! 

 

I have a macbook pro M1 on Monterey

 

Thank you very much and have a great day! 

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of all (adobe) files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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LATEST

Please ensure your computer CPU and GPU meet or exceed  min-system requirements.  Requirements have changed since previous versions.

 

Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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