Adobe can't connenct to the Adobe Server

[rozalias66991425]

Hi, I became an information "Adobe can't connenct to the Adobe Server". I've allredy used all instructions on your website to solve this problem, but they not help. I see in my Adobe Plan for Photographers that all my invoice are paid and my creditcard is active. What should I do to selve my problem with the connecting with Adobe Server? Thank for your help.

[Jeffrey_A_Wright · Accepted solution]

Rozalias, sorry the computer is unable to reach our servers. Please make sure you implement the solutions listed in https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html and https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html to resolve any connection errors.

Please update this public forum discussion if you have any questions about the listed solutions. If you feel that you have already implemented the listed solutions, then please begin a secure chat session at https://helpx.adobe.com/contact.html to see if any additional assistance can be provided to resolve the connection error, Rozalias.

[rozalias66991425]

Thanks for your answer. You're right. Actually, I haven't upgraded my Windows 7 yet. I would like to do this after I organize data on my disk. I procrastinate on this task every time. Is possible to use Lr and PS offline without upgrading Windows 7? Today is my last day for connecting with Adobe Server 😞

[Jeffrey_A_Wright]

Rozalias, I would strongly recommend you apply any remaining updates to Windows 7 as soon as possible.  You can then procrastinate on upgrading to a supported operating system like Windows 10 or 11.

Please see https://helpx.adobe.com/download-install/kb/end-of-support-creative-cloud-on-windows-7.html for more information on Adobe's position on using Windows 7 with Creative Cloud applications.

[rozalias66991425]

Are any informations about this in Polish language on website adobe.com? My English is not perfect. 

[Jeffrey_A_Wright]

Rozalias, you can change the language by choosing your country/language from the Region selection in the bottom right-hand corner of the help page.

[rozalias66991425]

Thxs! 🙂 

[Nancy OShea]

In addition to what Adobe employee @Jeffrey_A_Wright said, have you updated your operating system?  Are TLS 1.2 connections enabled on your system?

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html