Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Adobe Cloud syncing in wrong file format

New Here ,
Jan 23, 2021 Jan 23, 2021

Copy link to clipboard

Copied

Hi all,

I've been encountering a problem recently with the way some of my files sync to the "your work" cloud service. It's only been happening on the last few files I've uploaded, and essentially, the problem is that I'll upload an MP3 or MP4 and it shows up in the cloud as an MP2 or OCTET file, respectively. This has not to me happpened before. Does it have to do with the file size? I also can't preview it in the app or online, but will it convert back to the original file once shared and downloaded by someone else?

 

Thanks so much. 

TOPICS
Cloud storage web assets, File sync, Libraries

Views

35

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation