Adobe communicatie

New Here ,
Mar 18, 2022 Mar 18, 2022

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What ever happens to Adobe? I used to to be able to get some service. But not any more. This is the least service friendly company in the world ! Just ask the community is the standard answer.  wat kind of service is that? 

[Profanity and abuse removed by moderator]

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

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Hi there,

 

We are sorry about your experience. Would you mind telling us more about the issue you're seeing? Which Adobe application are you using? Are you getting any error messages? We're here to help, just need some info.

 

Regards,

Tarun

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New Here ,
Mar 18, 2022 Mar 18, 2022

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Hi,

I am sorry but i just really hate the way your ‘service' system works. The new acces app is also very annoying. Why do i have to give more and more info just to login even when i am already logged in to creative cloud?

The problems i am having are with the adobe cloud. On my desktop and iPad it keeps saying that the 20 gb is full. However when i go in to the Cloud on my desktop there are no files at all. On my iPad there are photo’s but managing them is very difficult. This makes no sense to me and i think that the cloud is not easy to use.

Remco

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Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

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Thanks for your response.

 

Sorry to hear about your difficulties. If you're required to sign in multiple times please check this article try the steps mentioned in it: https://helpx.adobe.com/in/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

For cloud storage related issues, check this article and let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Let us know how it goes.

 

Regards,

Tarun

 

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Adobe Employee ,
Mar 22, 2022 Mar 22, 2022

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Hi Remco,

 

In additional to Tarun's suggestions sometimes it will say you are out of storage if you have files taking up the space you were unaware of. These are the most common locations for this to occur.
https://assets.adobe.com/deleted

and

https://lightroom.adobe.com

If you had a lot of files in either of these that might account for the used space

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