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adobe creative cloud activation limit shows multiple sign-ins on same device

Community Beginner ,
Jan 22, 2025 Jan 22, 2025

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Today I started getting "acivation limit reached" when opening my CC apps (InDesign, Acrobat, Illustrator, Photoshop). The wierd thing is, it's showing multiple sign-ins on the same device – which is the device I'm on and was already active going back a few weeks when I got this new laptop.

 

The amount of duplicate sign-ins varied from app to app with as many as 6+.

 

To solve, I simply "deactivated" one of the duplicate sign-ins and then the app opend up.

 

Anyone else experiencing this?

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Community Expert ,
Jan 22, 2025 Jan 22, 2025

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do you have 2fa enabled on your adobe account?

 

https://helpx.adobe.com/manage-account/using/secure-your-adobe-account.html

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Community Beginner ,
Jan 23, 2025 Jan 23, 2025

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Yes I have the same problem, first time it appearde this morning. The annoying thing is, that is keeps popping up every once in a while, and since all of the activations are from the same device it always closes all the programs whenever I sign one off.

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Community Expert ,
Jan 23, 2025 Jan 23, 2025

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do you have any vpn's on your computer?

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Community Beginner ,
Jan 23, 2025 Jan 23, 2025

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Yes, but I was not using them today.

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Community Expert ,
Jan 23, 2025 Jan 23, 2025

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vpns are known to trigger this. ie, each vpn is recognized as a different computer.

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Community Beginner ,
Jan 24, 2025 Jan 24, 2025

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But it's only one VPN and it sometimes shows up to 6 machines.
I've had the VPN for years and never had any issues with the cloud so far.

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Community Expert ,
Jan 24, 2025 Jan 24, 2025

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Participant ,
Jan 23, 2025 Jan 23, 2025

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I'm having the exact same problem, and I do not have a VPN.  I have two machines, and the warning dialogue showed five of one of my machines, one of the other.  I cleared all the duplicates this morning on that machines. Now I'm getting the same issue on my other machine with duplicates of both.  I have to assume this is an Adobe issue if we are all getting this, and it just started today.  I wonder what it will take for them to figure out that there is an issue.

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Community Expert ,
Jan 23, 2025 Jan 23, 2025

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it may be some combination of factors because not all of us are seeing this.

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Participant ,
Jan 23, 2025 Jan 23, 2025

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Since this only seems to have surfaced today, it seems to me, admittedly no techie, that something changed in the way the Creative Cloud is working.  I wonder who we have to reach out to to get this resolved.

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Community Expert ,
Jan 23, 2025 Jan 23, 2025

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are you able to sign out of your other computers and sign in to the current one?

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