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Adobe Creative Cloud app asks for "repair" at every start-up of computer

Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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Good morning. Since 2 weeks i'm experiencing the following. On startup of my computer (iMac 27 inch, BigSur 11.2.3) The Adobe Creative Cloud gives a message that there is a problem and that is neccesary to download and install the Creative Cloud app. I've been updating the Creative cloud app every day but the message keeps coming back. All apps are up-to-date. What can i do to prevent the message from coming back every single day.

 

Thanks

Roger

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Adobe Community Professional ,
Mar 17, 2021 Mar 17, 2021

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what version of the cc desktop app is installed?  if it's 5.4.1.534, are you able to update that and, if so, to what version does it update?

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Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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Hello,

I have the 5.4.1.534 version. I’m not abel to update it to a higher version.


Roger van der Klugt
06 51 58 31 82

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Adobe Community Professional ,
Mar 17, 2021 Mar 17, 2021

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when you said, "i've been updating cc app every day..." did you mean you've been repairing your cc app every day?  or did you mean you've been uinstalling and reinstalling your cc app every day? or did you mean something else?

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Community Beginner ,
Mar 24, 2021 Mar 24, 2021

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Yes i've been installing a new version everyday. It doesn't install a new version but it asks for it.

See the message i receive attached.

 

Roger

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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if you just see that message and do not need to repair/replace anything, do nothing except wait for the next cc update to see if that fixes the problem.

 

otherwise, if you actually replace your current version with a duplicate, something on your computer (eg, av, antimalware, cleaner, defragger etc) is corrupting your cc files.

 

i'm not able to track down the culprit via a forum (only you should NOT allow anyone to connect with your computer except adobe support that you contact via the chat option and anyone attempting to contact you via skype/zoom etc claiming to be from adobe is a scammer).  

 

if you can't track down the problem cause, you could reset your computer (if you have a set a restore point) to a time prior to the problems starting or you could clean your computer and reinstall your os and all your software or before reinstalling cc each time, see if there's a less drastic measure:

 

1. reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

2. repair:
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


 

 

kglad_0-1616599341312.png

 

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