Adobe creative cloud cannot connect to Adobe servers

New Here ,
Aug 30, 2021 Aug 30, 2021

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Hi! We have a corporate network. I downloaded and installed Adobe Creative Cloud. But the program can't connect to Adobe servers.

We have a Proxy server, but the program does not see it.

Please write where there is a program setting to use a Proxy server?
What should be the network settings for the program to work?

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Cloud storage web assets , File sync

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Community Expert ,
Aug 30, 2021 Aug 30, 2021

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Hi!

All current Adobe Creative Cloud Network Endpoints are outlined on the Help page below:
» https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Information about Proxy support for Creative Cloud apps is listed here:
» https://helpx.adobe.com/download-install/using/proxy-authentication-support.html

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New Here ,
Aug 30, 2021 Aug 30, 2021

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Here - https://helpx.adobe.com/download-install/using/proxy-authentication-support.html  it is written - "When the Creative Cloud Desktop app is first launched and detects a proxy in place, it prompts for credentials."

 

But Adobe Creative Cloud does not see our proxy server. How do I configure the proxy server manually?

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New Here ,
Aug 31, 2021 Aug 31, 2021

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hi, can I get a response from technical support?

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Technical support is available via secure chat at https://helpx.adobe.com/contact.html.  Did you have a specific question that could be answered with the public forum discussion thread that you responded to? If not, then please begin a secure chat at https://helpx.adobe.com/contact.html for direct assistance.

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