Adobe Creative Cloud desktop not opening / working

Report · Apr 08, 2022

Since a couple of days, Cloud Desktop app is not working anymore.

It shows up on taskbar notification area, but when you move the mouse over, it just dissapear.

I already try to uninstall and install again, even using the Adobe Cloud cleaning tool.

The installation process finish without problems or notifications.

But the problem remains there.

I try to look on Windows Event Viewer but can´t find any error log.

All Adobe apps are working just fine (Photoshop, Premiere, Audition, Reader), the only issue is with resident Cloud Desktop app.

Also try to disable Kaspersky antivirus, but same behavior.

I can open the Cloud app on a web browser from Adobe site without issues.

This is the system information, and a printscreen of icon before to put the mouse over.

HP Omen 15-dh1xxx Notebook

Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz 2.40 GHz

32,0 GB

64-bit operating system, x64-based processor

Windows 11 Home

Version 21H2

OS Build 22000.556

Experience Windows Feature Experience Pack 1000.22000.556.0

Report · Apr 08, 2022

Report · Apr 08, 2022

As I mention in the description, already try that a couple of times with no luck.

Report · Apr 08, 2022

I found the crash log of the application when I try to start it.

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