Adobe Creative Cloud Prepaid disappear without a trace

New Here ,
Dec 19, 2020 Dec 19, 2020

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Hi,

 

 I bought a prepaid 1 Years Adobe Creative Plan for one years. After activating and VPN to protect my privacy. It should expire Oct 2021. After using for about a month a pop up on Adobe Premiere said your subscription expired. I can't find a trace of it anywhere or details why it expired. I contacted the seller of Adobe Prepaid and it is genuine. How do I figured out something disappear without a trace, there no Adobe order history.

 

What is next step? Didn't get an answer from Customer Services. If I was scam? There should be a notification this prepaid card is not Genuine so I can file a refund through Payapy payment services or eBay.

 

Thanks Adobe for not letting me know!

I bought the service for Adobe Premiere for use on Windows or Mac. I have limited space on Mac, so I switch to Windows.  

 

If no answer, then I will switch to other online company for video editing.

 

Thanks

 

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Cloud storage web assets , Collaboration , Libraries

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correct answers 1 Correct answer

Community Expert , Dec 19, 2020 Dec 19, 2020

Hi,

Genuine Adobe software is legally licensed software purchased directly from Adobe or an authorized reseller. Only genuine Adobe apps and services give you the latest features and functionality and ongoing access to support, plus the latest security protection.

 

If you've purchased the license from ebay or any unauthorized reseller who is not listed in  the following Adobe Reseller finder : http://adobedealreg.force.com/PartnerSearch?lang=en , you may contact the reseller for a refund. 

 

 T

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Community Expert ,
Dec 19, 2020 Dec 19, 2020

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Hi,

Genuine Adobe software is legally licensed software purchased directly from Adobe or an authorized reseller. Only genuine Adobe apps and services give you the latest features and functionality and ongoing access to support, plus the latest security protection.

 

If you've purchased the license from ebay or any unauthorized reseller who is not listed in  the following Adobe Reseller finder : http://adobedealreg.force.com/PartnerSearch?lang=en , you may contact the reseller for a refund. 

 

 These are peer to peer forums and no one here has access to your account information. Click on the following link to contact Adobe Support Team  : https://helpx.adobe.com/contact.html

 

Hope this helps.

 

Thank you.

 

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Community Expert ,
Dec 19, 2020 Dec 19, 2020

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I hope you didn't pay much.  eBay is a den of software pirates & thieves who will say and do anything to get your money. 

 

A legitimate subscription will appear in your Adobe account portal.

https://account.adobe.com/plans

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Good luck!

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Dec 19, 2020 Dec 19, 2020

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If your account portal shows an active PAID subscription, maybe your Creative Cloud reverted to trial mode.  See help article below for details.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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