Adobe Creative Cloud slowing down my internet completely

New Here ,
Dec 02, 2020 Dec 02, 2020

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I've been using illustrator for months no problem on my laptop but this week it seems to be killing my internet. I uninstalled creative cloud to prove this theory and internet was fine again. I havent had any windows or adobe updates this week. its totally crippling my internet - i cannot do anything.

i've disabled everything adobe running at startup

there always seems to be creative cloud things running in the background - for instance i always seem to have multiple versions of Adobe CEF Helper running in task manager.

 

i am not a techy and dont feel comfortable with scripts. i need to get to the root cause of this problem and get it fixed....help! 

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Cloud storage web assets , Collaboration , File sync

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Community Expert ,
Dec 02, 2020 Dec 02, 2020

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did you disable file and font sync'g?

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New Here ,
Jun 20, 2021 Jun 20, 2021

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I'm experiencing exactly the same. My internet is totally crippled for all devices when Adobe CC is running (this includes devices on the same network which don't even have Adobe CC installed).

 

As soon as I uninstall Adobe CC from the device in questions, the internet works a dream.

 

I've tested this on both Macs and Windows. When I have Adobe CC working on any computer, it jams the whole internet connection for all devices on that network (via both Wifi and cable).

 

As soon as I uninstall Adobe CC, everything is fine for all devices.

This has been struggling with this for about 6 months now. It's utterly sapped my well-being in this time, as I cannot do my job properly.

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Community Expert ,
Jun 20, 2021 Jun 20, 2021

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did you disable file and font sync'g?

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New Here ,
Jun 20, 2021 Jun 20, 2021

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I hadn't no. But I've just paused syncing now. Do you think that could have been the issue?

Could the font syncing be an issue?

Thank you

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Community Expert ,
Jun 20, 2021 Jun 20, 2021

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test your connection with both file and font paused.

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New Here ,
Jun 29, 2021 Jun 29, 2021

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Thank you, that seems to have done the trick!

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Community Expert ,
Jun 29, 2021 Jun 29, 2021

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you're welcome.

 

you can now pinpoint the problematic file/font if you want by reenabling fonts (which was a less likely cause of the problem.  if you're internet still works as expected after doing that. move all the files from your sync folder to another location (so your sync folder is empty), delete your cc web files and reenable syncing.  

 

confirm all's well with your internet connection.  then start moving files back to your sync folder until you find the culprit (or are able to move them all back) without fouling your connection.

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