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Adobe Creative Cloud thinks I don't own apps that are part of my subscription when I actually do

Community Beginner ,
Aug 14, 2023 Aug 14, 2023

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I recently updated some apps on Creative Cloud like Photoshop, Illustrator, and Substance Painter.

When I looked at the app screen, it showed some apps like Illustrator and Premiere Pro to have the "Try" option instead of open like normal. Substance Painter itself says its trial has expired.

For example, it said "open" for Photoshop, and "try" for Illustrator. Those two apps are part of the same subscription package.

Now I've checked my subscriptions and all apps there are part of the same package, and they have all been paid for recently. In fact using any of them, I'm still able to use them as normal and no prompts telling me my trial has expired has appeared in any of them. Everything is norrmal, it's all as if I own them. I opened them using the start menu on my computer, not via CC's menu.

I did try checking for updates on CC itself, and that seems to have remidied the problem. But I'd like to know if anyone else has this issue, and maybe what would happen if I hit one of those "try" buttons.

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Community Expert ,
Aug 14, 2023 Aug 14, 2023

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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