Adobe Creative Cloud Thinks I'm a Deadbeat

New Here ,
Nov 11, 2020 Nov 11, 2020

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For some reason, Adobe thinks I need to pay for services - but I'm already doing so. I just updated to Catalina 10.15.7 the other day, and this is the first time I've had this issue. Does anybody have any suggestions?

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Cloud storage web assets, Collaboration, File sync, Libraries

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Adobe Community Professional ,
Nov 11, 2020 Nov 11, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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Adobe Community Professional ,
Nov 11, 2020 Nov 11, 2020

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Did you restart your computer after upgrading your OS?

Did you log-out and log-in again with your PAID Creative Cloud ID and password?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Nov 11, 2020 Nov 11, 2020

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Nobody thinks you're a deadbeat.  But just to be sure there are no problems with your account / payment details,  please log-in to your account portal below.

https://account.adobe.com/plans

 

If you require further assistance, scroll down to Contact Adobe on the same page.
Online chat is available in English 24/7.
In the chat box, type AGENT followed by enter key and wait for a human.
Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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