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Adobe envoie toujours le même message d'erreur

Community Beginner ,
Feb 02, 2023 Feb 02, 2023

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Lorsque je démarre l'ordinateur, je reçois très régulièrement le même message:

Titre: Adobe Creative Cloud

Message:

"Adobe Creative Cloud est requis pour résoudre ce problème. Or, le logiciel n'est pas installé ou
est endommagé. Téléchargez et installez une nouvelle copie de Creative Cloud depuis http:// www.adobe.com/go/adobecreativecloudapp_fr."

En dessous, il y a deux boutons: A gauche "Quitter", à droite "Réparer"

Que dois-je faire pour ne plus toujours recevoir ce message? Il apparaît de nouveau même si je clique sur "Réparer".

J'utilise macOS Monterey version 12.6.3

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correct answers 1 Correct answer

Community Expert , Feb 02, 2023 Feb 02, 2023

start here:

 

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

if that fails, follow solutions 2 and 3 here: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

 

if those all fail, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller pe

...

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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start here:

 

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

if that fails, follow solutions 2 and 3 here: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

 

if those all fail, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
Feb 02, 2023 Feb 02, 2023

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Thank you. I could deinstall successfully Adobe Creative Cloud. I don’t reinstall it because I don’t really need it (I am using only Acrobat DC).

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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you're welcome.

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