Adobe Libraries not letting me add anything

Community Beginner ,
May 04, 2022 May 04, 2022

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I am really stuck, since upgrading to 2022 versions (not sure if this is the reason) my adobe libraries will not let me add anything, I am logged in and have reset preferences, reset adobe cloud etc.

 

I can add new libraries and groups etc and add new colour swatches from online (however when I do this it shows up in the libraries but won't let me add the colours)

 

Likewise on a colour swatch clicking the tickbox add to a specific library nothing gets added.

 

It's almost like the whole of the libraries part is in read only or has some sort of block on it.

 

Can anyone help me please? It's driving me mad (it's also not jusat this account as it doesn't work on my personal one either) I'm using a Mac Mini M1 if that's any help.

 

It was working just fine last week

 

Rich

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correct answers 1 Correct answer

Adobe Employee , Jun 07, 2022 Jun 07, 2022
Hello @pearsori, Sorry for the late response. I hope the problem is resolved by now. If not, kindly try creating a new library folder and check if is getting + icon there or not: Looking forward to your response. Thanks, Anubhav

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Adobe Employee ,
May 04, 2022 May 04, 2022

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Hello @pearsori,

Sorry to hear about this experience. I would request you to share a few more details like:

  • Exact version of the OS and Illustrator
  • Is this also happening when creating a new personal library?
  • Can you check the Cloud Icon on the Libraries panel and check what it says?
    AnubhavMajumder_1-1651694050763.png


Also, try the steps shared in this article (https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...) and share your observations with us.

Looking forward to your response.

Thanks,
Anubhav

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Community Beginner ,
May 05, 2022 May 05, 2022

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Hi, that icon says all libraries are upto date.

 

However the + button on the right of that is always greyed out. Likewise if I open a swatch and choose add to library it never gets added, and the opposite a swatch in the library doesn't apply when click on.

 

I have this morning completely uninstalled and re-installed everything, but it is still doing it.

 

I tried al lthose steps in the article and that doesn't help either

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Community Beginner ,
May 05, 2022 May 05, 2022

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I'm on

 

macOS Monterey

Version 12.3.1

 

Adobe CC

Latest download and all the app are the latest ones as well

 

Yes it happs on personal/shared/team, basically you can create libraries in the cloud app and add things there, they come through to the Adobe programs, but you cannot use them via the programs

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Adobe Employee ,
Jun 07, 2022 Jun 07, 2022

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Hello @pearsori,

 

Sorry for the late response. I hope the problem is resolved by now. If not, kindly try creating a new library folder and check if is getting + icon there or not:
image (2).png

 

Looking forward to your response.

 

Thanks,

Anubhav

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