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Adobe Portfolio Audio Not Loading

New Here ,
Sep 23, 2022 Sep 23, 2022

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Hi,

 

When I upload audio to my portfolio site, I get a message saying that my content has been uploaded but is being converted. This conversion never completes and the audio player never loads, even after MANY hours waiting. My files are mp3 and no more than 2MB each.

 

Is there a workaround or a timeline for this issue to be fixed?

 

Thanks!

TOPICS
Cloud storage web assets , File sync

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Community Expert ,
Sep 23, 2022 Sep 23, 2022

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New Here ,
Sep 23, 2022 Sep 23, 2022

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Is Portfolio not a Creative Cloud Service? Seems like this is the place for a question like this.

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Community Expert ,
Sep 24, 2022 Sep 24, 2022

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No, this is not the place for Portfolio... here is the list of forums

Account, Payment, & Plan
Acrobat
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Acrobat SDK
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Audition
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Bridge
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Coding Corner
ColdFusion
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Connect
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Creative Cloud desktop
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Photoshop ecosystem
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Spark Page and Video on iOS
Stock
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