Adobe Portfolio being blocked by McAfee, but the site is not blocked

Community Beginner ,
May 08, 2022 May 08, 2022

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Hi, I'm trying to edit my portofolio site on Adobe Portfolio, but every time I try and log in I get a McAfee page stating "We’re sorry, the page you requested cannot be found."

It even lets me log in, then a few seconds later it redirets to the McAfee page.https://www.mcafee.com/sae/blockpage.html?hash=08052022212256

Only thing is, that that page is not blocked on my McAfee site at all.

If anyone has any ideas, I'd love to hear them.

Many thamks.

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correct answers 2 Correct answers

Community Beginner , May 10, 2022 May 10, 2022
I've been advised by Adobe Portfolio team that it's an add-in to Safari that is causing the problem. I have found the McAfee WebAdvisor extension and disabled it. Now I can access my site without any problem. It seems that I have to leave the extension enabled to browse safely, then turn it off if I have a site, such as my Portolio site, that I can't access. Annoying, but at least I can access my site again in my favoured browser.Many thanks for your help.

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Adobe Community Professional , May 10, 2022 May 10, 2022
Disabling is NOT recommended for security reasons.  A better approach is to open Web Advisor and create a WHITE LIST of sites you know are safe.  Make sure you're accessing sites on secure HTTPS servers, not unsecure HTTP.  Read up on it. https://forums.mcafee.com/t5/WebAdvisor/How-to-whitelist-exe-from-the-McAfee-Web-advisor/td-p/618542 https://download.mcafee.com/products/webhelp/4/1033/GUID-B4D9DBDF-A0E5-4302-9ACD-61AFA799B7A3.html

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Adobe Community Professional ,
May 08, 2022 May 08, 2022

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That's odd.  I have McAfee Live Safe anti-virus protection and I don't experience that problem. 

Are you sure you're going to the correct site?

https://www.myportfolio.com

 

Can you log-in to your online Adobe Account?  Use a browser like desktop Chrome or Firefox that accepts cookies and does not have script blockers.

https://account.adobe.com/plans

 

If you continue to have problems with log-in, contact Adobe Portfolio Support for technical assistance.

- FAQ & Knowledgebase - https://help.myportfolio.com/hc/
- Contact Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
May 08, 2022 May 08, 2022

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Thanks. Your link did the same too.

 

I've managed to get in using Microsoft Edge. I just don't get why Safari has suddenly started doing this, as I've been using that without a problem for months. The site is blocked on my Mac and ipad, but I can get in using an android phone (although the editing experience is awful, so I wouldn't actually edit anything there).

Last night I even updated Safari to try and fix the problem (in case the latest update would help - but it didn't).

I'm just curious now as to why Safari won't allow me access to the site.

Thanks so much for your help, at least I can get in and update my site now. 👍

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Community Beginner ,
May 10, 2022 May 10, 2022

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I've been advised by Adobe Portfolio team that it's an add-in to Safari that is causing the problem. I have found the McAfee WebAdvisor extension and disabled it. Now I can access my site without any problem.
It seems that I have to leave the extension enabled to browse safely, then turn it off if I have a site, such as my Portolio site, that I can't access. Annoying, but at least I can access my site again in my favoured browser.

Many thanks for your help.

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Adobe Community Professional ,
May 10, 2022 May 10, 2022

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Disabling is NOT recommended for security reasons.  A better approach is to open Web Advisor and create a WHITE LIST of sites you know are safe.  Make sure you're accessing sites on secure HTTPS servers, not unsecure HTTP. 

Read up on it.

https://forums.mcafee.com/t5/WebAdvisor/How-to-whitelist-exe-from-the-McAfee-Web-advisor/td-p/618542

https://download.mcafee.com/products/webhelp/4/1033/GUID-B4D9DBDF-A0E5-4302-9ACD-61AFA799B7A3.html

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
May 10, 2022 May 10, 2022

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Thanks, but although I've added both URLs and allowed them in McAfee to whitelist the sites, they are still being blocked. If I turn off the extension then I can access the sites, and once I turn on the extension, both URLs are blocked again. There seems to be nothing I can do to edit my site in Safari as I want.

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Adobe Community Professional ,
May 10, 2022 May 10, 2022

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Safari is a 3rd rate browser with tons of problems that Apple has no interest in fixing.   It's been that way for a long time. Use Google Chrome or Firefox instead.  McAfee Web Advisor works with those browsers, no problem. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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