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Adobe Portfolio Image Grid problem

Community Beginner ,
Jul 04, 2024 Jul 04, 2024

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Hi, I have a portfolio page with two side-by-side image grids.

It works fine on mobile. The right hand grid doesn't load on Windows Desktop browsers. I've tried multiple browsers, clearing web cache, etc etc.

Anyone know how to fix this?

Happens on this page - and many others
https://danceshoots.co.uk/danceschools

TIA

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Cloud storage web assets

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Community Beginner ,
Jul 05, 2024 Jul 05, 2024

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thank you

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Community Expert ,
Jul 07, 2024 Jul 07, 2024

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Websites are not the same as prints.  You should optimize images for the web BEFORE you upload them to Portfolio.  The extra hit from over-sized images and bandwidth makes pages slower to load and hurts people on limited data plans. 

 

File > Export > Export As from Photoshop.  See screenshots. 

Ideally 100KB file size makes for faster loading web pages. 

Also convert to sRGB color space to ensure all browsers can read them.

 

PS-export2x.jpg

image.png

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jul 10, 2024 Jul 10, 2024

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In these days of 5G streaming a few extra kB on a jpeg will make no difference to anyone.
For what it's worth the problem persists even when much smaller images are uploaded.

fwiw John Smith's comment above has helped me get Adobe tech support involved; they're now trying to understand and resolve the issue.

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Community Beginner ,
Jul 16, 2024 Jul 16, 2024

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quick update: Adobe Portfolio Support have confirmed that they can reproduce the issue & have escalated it internally.

 

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Community Expert ,
Jul 17, 2024 Jul 17, 2024

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@SimonBalancer 

 

thank you for the update.

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