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Adobe Portfolio issue with custom domain and 2 domain names linking to 1 portfolio

Explorer ,
Nov 17, 2022 Nov 17, 2022

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Hello I have two domains - let's say - example.nl and example.com

I have Portfolio setup with custom domain succesfully with example.nl, it works, it loads, all perfect.

Now I have set example.com to redirect to example.nl at my registrar using a '301 redirect', but when I enter example.com in my browser I end up at https://portfolio.adobe.com/missing ...

Can I, or do I need to make extra steps to make both urls working? Or is the DNS / redirect change just really slow? It's been over 20 hours.... but not over 72... 😉 But since it's loading an Adobe page I thought the referral might be working but something else is not...

 

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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a redirect would be handled before anything gets to adobe.com, so it's on the registrar's side.  whether they need more time, or not, ask them.

 

<moved from account, payment & plan>

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Explorer ,
Nov 17, 2022 Nov 17, 2022

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So I setup the DNS records of example.nl per instructions of Adobe Portfolio and it works,

should the same DNS records work for example.com or can only one URL be linked using the DNS instructions?

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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you set up the redirect with the registrar handling the name that's to be redirected.

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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@sjogro,

1. Your domain name registrar will need to redirect example.com to example.nl (redirect fees may apply).

2. You need to modify your A records to send example.nl to your Portfolio IP address.

https://help.myportfolio.com/hc/articles/209448927-Using-a-custom-domain-with-Adobe-Portfolio

 

Make sense?

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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