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Adobe Products Unavailable

New Here ,
Oct 28, 2023 Oct 28, 2023

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I've had problems over the last month with Acrobat Pro crashing to desktop almost immediately upon startup.  I've tried everything I could find in online help without success,  So, this morning I uninstalled Acrobat Pro with the intention of immediately reinstalling.  For the past 2 hours, I've been getting this...  What's upUntitled-1.jpg

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Community Expert ,
Oct 28, 2023 Oct 28, 2023

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do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Oct 28, 2023 Oct 28, 2023

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Thanks, but none of this does anything about the files not being available online...

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Community Expert ,
Oct 28, 2023 Oct 28, 2023

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what files?

 

you only need the cc desktop app and an internet connection without restrictions.

 

did you download and install the cc desktop app?

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