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Adobe says my free 2GB of cloud storage is full.

New Here ,
Mar 13, 2023 Mar 13, 2023

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I have gone through my creative cloud storage and deleted absolutely anything I can find, including permanently deleting from the deleted folder, and deleted my lightroom library, yet adobe says I have used all 2GB still, can't save anything to the cloud and can't see anything saved there.

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Cloud storage web assets , File sync , Libraries

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Community Expert ,
Mar 13, 2023 Mar 13, 2023

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if you went to your cc web site by opening cc desktop app>clicking cloud icon>cc web and checked all 8 folders (4 in your files, 2 in shared with you, 1 in shared with you and lastly 1 in deleted), contact adobe support.  

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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