I am not sure if this is the right forum to use as there is not one for Adobe Spark and I am struggling to get in touch with someone from Adobe support directly, but I am hoping that someone will pick this up here.
As a small state maintained primary school in the UK, we have a free plan to Adobe Spark. I have started to play around with it (mainly Adobe Post) in order to use it with our children and created a number of little icon style files over the last few weeks for a future project. So far so good and very exciting.
Something has happened very recently - I believe during the last week or two: I cannot access these files any more. I can see them in my library, but when I try to open/edit them, I am being asked to update my app. I can create new ones and open them though... therefore, I believe that the update request has to do with upgrading to a paid plan/subscription. Is that so? Or am I missing something?
Although I can recreate these files, this is quite annoying because I have already spent the time to create them in the first place as demo files for my pupils. Of course, I understand this from a business point of view, yet we are not a business, do not use Post for any branding, financial gain or the like and cannot afford - as a community school- to pay for any subscriptions of this kind; we are simply educating future users and customers.
Hence, my little request: Please let schools continue to access their existing files. Is there a way of switching this back open for educational institutions?
I apologise if I am barking up the wrong tree and would be most grateful if you could clarify if I am misunderstanding the issue.
Thank you very much in advance for your response. Kindest regards, Andrea.