About a week and a half ago I purchased a student creative cloud subscription and was working fine, I edited a video a couple nights later with no issues. I haven't opened the app and loged in until today and now the app is telling me I need to start a trail when I've paid and used their apps. When I try to check my sub, the account's page tells me I didn't pay and to add to this, they wont let me contact support as they say I don't have access. What do I do?
1. Open CC Desktop App. 2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on your Avatar again. 4. Sign-out of Creative Cloud. 5. Close all apps. 6. Restart your computer. 7. Open CC Desktop app. 8. Click your Avatar. 9. Sign-in with your paid ID and password.