Adobe telling me I have no subscription when I've paid (SUPPORT)

New Here ,
Nov 02, 2021 Nov 02, 2021

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About a week and a half ago I purchased a student creative cloud subscription and was working fine, I edited a video a couple nights later with no issues. I haven't opened the app and loged in until today and now the app is telling me I need to start a trail when I've paid and used their apps. When I try to check my sub, the account's page tells me I didn't pay and to add to this, they wont let me contact support as they say I don't have access. What do I do?

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Adobe Community Professional ,
Nov 02, 2021 Nov 02, 2021

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If you purchased it through your school, contact your school.

 

 

 

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Adobe Community Professional ,
Nov 02, 2021 Nov 02, 2021

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Adobe Community Professional ,
Nov 02, 2021 Nov 02, 2021

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Log-in below to confirm your subscription is active and payment details are correct.

https://account.adobe.com/plans

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Failing that, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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