All adobe projects on Adobe Sparks have disappeared - November 2020

New Here ,
Nov 24, 2020 Nov 24, 2020

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Hello all,

We use abobe sparks on an organisational account to create webpages - all of our projects from the last 3 weeks (and beyond) have totally disappeared this morning. Zero access.

 

I can still the pages are available as links - but I'm no longer able to edit or even see the projects. I've seen a couple more reports of this on Twitter.

 

Firstly, is anyone else experiencing the same issue at present?

 

Secondly, will Adobe be reinstating back ups?

 

Image below: what comes up where multiple projects used to be.

Alex5EDF_0-1606226351645.png

 

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LEGEND ,
Nov 24, 2020 Nov 24, 2020

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I moved your post over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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Community Expert ,
Nov 24, 2020 Nov 24, 2020

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This is a Creative Cloud Forum.  Did you log-out and log-in again to your PAID Creative Cloud plan?

 

Have you contacted your IT dept's administrator to ensure your Creative Cloud plan is still active & in good standing?

 

Spark support is on Zendesk:

https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark

 

Submit a Ticket to Spark Support:

https://adobespark.zendesk.com/hc/en-us/articles/360011707674-How-do-I-contact-Spark-Support-

 

Good luck & stay safe over the holidays!

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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