• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

All CC files have vanished from my computer.

New Here ,
Mar 22, 2021 Mar 22, 2021

Copy link to clipboard

Copied

A week or two ago my CC student subcription ended. I realized this happened when I tried to log into photoshop and it told me I was using the free version and that I needed to start a free trial or purchase a subcription to use it further. After promptly renewing my subcription, I logged back into photoshop and tried to open a file... only to realize it, along every other CC file I have ever created, was gone from my computer. Not only that, but my files are gone fro my online adobe library as well. I am confused because if I save my files natally they shouldn't just go missing from my conputer, right? Has this happened to anyone else? Are all my files lost forever?? 

TOPICS
Cloud storage web assets , File sync , Libraries

Views

115

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 22, 2021 Mar 22, 2021

Copy link to clipboard

Copied

no files are removed from your computer (or even adobe's cloud server) even when your subscription ends and you don't renew

 

otoh, if you renewed using a different adobe id, you won't have access to your adobe cloud files unless the old id shares with the new one..

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 23, 2021 Mar 23, 2021

Copy link to clipboard

Copied

LATEST

I have the same issue... Haven't gotten an answer yet either

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines