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Any problem with Adobe Creative Cloud?

Participant ,
Sep 29, 2023 Sep 29, 2023

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I haven't changed absolutely anything on my firewall or antivirus settings, but I've been receiving this message since the beginning of the day.
“Libraries sync error - Creative Cloud services are blocked. Please check your Firewall settings.”
I assume this is an issue on Adobe's side because the message and alert are intermittent.

 

Libraries Sync Error.jpg

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correct answers 1 Correct answer

Community Expert , Sep 29, 2023 Sep 29, 2023

first, update your os and then restart your computer. if that fails proceed to the following steps:

 

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

 

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

 

2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

 

Before trying the ste

...

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Community Expert ,
Sep 29, 2023 Sep 29, 2023

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first, update your os and then restart your computer. if that fails proceed to the following steps:

 

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

 

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

 

2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

 

Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products.

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Participant ,
Sep 29, 2023 Sep 29, 2023

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@kglad 
I'm on a Mac M1.
I deleted the “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” folders and so far it hasn't happened again.
Thank you so much.

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Community Expert ,
Sep 29, 2023 Sep 29, 2023

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@PNog 

 

good to hear!  (and thank your the follow-up.)

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