Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Any problem with Adobe Creative Cloud?

Participant ,
Sep 29, 2023 Sep 29, 2023

I haven't changed absolutely anything on my firewall or antivirus settings, but I've been receiving this message since the beginning of the day.
“Libraries sync error - Creative Cloud services are blocked. Please check your Firewall settings.”
I assume this is an issue on Adobe's side because the message and alert are intermittent.

 

Libraries Sync Error.jpg

TOPICS
File sync
3.0K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Sep 29, 2023 Sep 29, 2023

first, update your os and then restart your computer. if that fails proceed to the following steps:

 

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

 

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

 

2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

 

Before trying the ste

...
Translate
Community Expert ,
Sep 29, 2023 Sep 29, 2023

first, update your os and then restart your computer. if that fails proceed to the following steps:

 

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

 

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

 

2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

 

Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Sep 29, 2023 Sep 29, 2023

@kglad 
I'm on a Mac M1.
I deleted the “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” folders and so far it hasn't happened again.
Thank you so much.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 29, 2023 Sep 29, 2023
LATEST

@PNog 

 

good to hear!  (and thank your the follow-up.)

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines