• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Any way to restore deleted files?

Contributor ,
Jun 28, 2020 Jun 28, 2020

Copy link to clipboard

Copied

Today, I somehow accidentally deleted gigabytes of files from the Creative Cloud folder on my computer. I don't think I synced the files, my account tells me I have no synced files. Didn't realize that was necessary. Have I lost them all?

Views

3.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 28, 2020 Jun 28, 2020

Copy link to clipboard

Copied

First open the CC desktop app and look at the Cloud icon in the top right tool bar to see if Suync is paused.

 

If it is then nothing got uploaded to the Adobe cloud storage system.

If it is active then whatever was in the folder it is linked to got deleted from the clouds. Look in the Deleted area.

 

 

 

As to whether you can restore those deleted file depends on several factors.

First STOP using that computer. 

Try a File Recovery utility. Google File recovery Utility.

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 28, 2020 Jun 28, 2020

Copy link to clipboard

Copied

I moved your post to a better forum, CC services.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 29, 2020 Jun 29, 2020

Copy link to clipboard

Copied

Some people think, because some web sites say, that when you start using Cloud stuff you don't need backups any more. This is plain wrong, and very dangerous advice. Be sure you have good, and tested, backups.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 29, 2020 Jun 29, 2020

Copy link to clipboard

Copied

Have you looked in the Trash/Recycle Bin?

All deleted files are supposed to go to those.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Jul 06, 2020 Jul 06, 2020

Copy link to clipboard

Copied

Some did go into trash, roughly one third. No idea why those files and not others. Clearly should have had better backups.

 

Did have some of them archived in Dropbox, so not all was lost, but it very hit and miss. Lesson learned.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 06, 2020 Jul 06, 2020

Copy link to clipboard

Copied

LATEST

Check your Recycle Bin.   Nothing gets permanently deleted until you clean out the bin.

Similarly, deleting files from your Creative Cloud storage space is a 2-step process. 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines