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Apparently "available in your subscription" means the exact opposite to Adobe

Community Beginner ,
Jan 21, 2021 Jan 21, 2021

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Can somebody explain why these apps are in a section titled "Available in your subscription" in the CC Desktop app when they are, according to Adobe customer support, not at all available in my current subscription.

 

I understand that my subscription only includes 3 specific applications, so why would there be anything else in this section besides those 3?

 

Screenshot 2021-01-21 120115.jpg

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Adobe Community Professional ,
Jan 21, 2021 Jan 21, 2021

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They are avaialble as free 7 days trials.  After which you will need to subscribe to keep using them.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jan 21, 2021 Jan 21, 2021

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If that's the case, why aren't they listed in the "Trials" section?  

 

Screenshot 2021-01-21 120115.jpg

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Adobe Community Professional ,
Jan 21, 2021 Jan 21, 2021

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With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm what you're paying for.

https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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