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Apple HEIC files do not show up from a 'share link'

Community Beginner ,
May 24, 2019 May 24, 2019

Steps to replicate

1. Upload a .HEIC file to your creative cloud. Notice how it uploads fine, you can see a preview thumbnail, and if you press the i to the right of the page, it will show type as, Graphic.

2. Now create a share link for the file.

3. Open the share link and you will see something like the picture below. Also notice how the type has changed to Unknown.

Screen Shot 2019-05-24 at 6.12.00 PM.png

TOPICS
File sync
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Community Expert ,
May 24, 2019 May 24, 2019
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Community Beginner ,
May 27, 2019 May 27, 2019

I opened a bug report for this issue.

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Community Beginner ,
Jun 14, 2019 Jun 14, 2019

The bug is still pending engineer action.

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Community Beginner ,
Jun 14, 2019 Jun 14, 2019
LATEST

suggested solution here does not work. What can I convert my .HEIC files to?

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