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The Apps / Updates page in my Mac Creative Cloud app has died.
(This is the app that presents as a little icon in the Mac's top menu)
Went into it a few days ago, saw a long list of updates including
and the rest – hope this is enough to identify where I am
Clicked "Update all" and the process appeared to start, then hung with the dreaded Waiting message.
After a few mins, I gave up, quit CC and went off elsewhere.
Returned today, same thing. Except
Pshop 22 now tells me Updating 6%
at which point it has hung for >15 minutes.
Quit and repeat gives same result.
first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:Win: Ctrl + Alt + RMac: Cmd + Opt + Rif that fails, try to repairhttps://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.htmlif that fails go ahead and uninstall/reinstall per the above linkif that fails, do a clean cc install following each applicable step:uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlthen uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.htmlclean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.htmlcheck for, and if available, update your osrestart your computer (don't skip this)reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)use the desktop app to install your cc programs/trials
That worked fine.