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Auto-Update not working

Explorer ,
Aug 19, 2021 Aug 19, 2021

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I have auto-update turned on in the Creative Cloud app for all my apps like Photoshop, etc. But it isn't auto-updating. I still have to press each update button individually.

 

Also 

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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Explorer ,
Aug 19, 2021 Aug 19, 2021

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Whoops, was going to say: also, this website required me to pick one or more topics, but none is relevant to my question. Great design, Adobe. 🙄

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Community Expert ,
Aug 19, 2021 Aug 19, 2021

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quote

Great design, Adobe. 🙄


By @jackbrannen_pl

 

Adobe rents this platform from Khoros.  They didn't create it.

I don't even use the Topics tag.

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Community Expert ,
Aug 19, 2021 Aug 19, 2021

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Participant ,
Aug 20, 2021 Aug 20, 2021

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I have the same issue. Updated the AUSST last night and apps show an update is available but they're not auto-updating.

Have already done the reinstall of CC desktop

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, restart your computer. 

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Community Beginner ,
Oct 20, 2022 Oct 20, 2022

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Unfortunately, that didn't work either...

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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 try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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Community Beginner ,
Oct 20, 2022 Oct 20, 2022

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Went through and did all those steps... if you don't hear from me, that means it worked. Thanks for your help!

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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LATEST

you're welcome 

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Community Beginner ,
Oct 20, 2022 Oct 20, 2022

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I have this issue too.

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