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Behance DELETED my account

New Here ,
Mar 29, 2023 Mar 29, 2023

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My account which I had and posted in for more than 10 years behance.net/otter2306 was deleted.
My company bought adobe licence and registered my personal adobe ID, after that my personal page was empty, but my old page was still present I just could not log into it. I wrote to Behance support on Saturday, when I could not log into my old page, it automatically replied that working hours start on Monday. But on Monday my page did not exist. Behance support wrote me back to say that they cannot see any other pages connected to my e-mail, and cannot restore my page if it has been deleted and I have to rebuild portfolio! Rebuilt! 10 years of work! I wrote to Adobe support, they say I have to ask for help in Behance. It is outrageous! Just deleted an account, without letting me know! Please, help me somebody. What can I do?

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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New Here ,
Mar 29, 2023 Mar 29, 2023

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I already did. My support request is #693667. They told me that they can
not understand why it happened, and told me that they can not restore
account once it has been deleted

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New Here ,
Mar 29, 2023 Mar 29, 2023

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I already did. They just brushed me off. Told me that they can not do anything once account has been deleted. My behance support request number #693667. I wrote to Adobe support, now I am waiting for reply from them, it will take 24-48 hours. 

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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New Here ,
May 27, 2024 May 27, 2024

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Do you have any updates about your case? Cause now I'm struggling with deleted Behance account, can't believe that they don't store data on servers for some time after deleting

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Community Expert ,
May 27, 2024 May 27, 2024

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New Here ,
May 27, 2024 May 27, 2024

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I already have sended a request (#845188) to support, and get a feedback that it isn't possible to recover data after deleting. But how it could be even possible? They must keep data on servers after deleting, at least for 3 days

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Community Expert ,
May 27, 2024 May 27, 2024

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@Sooniteysha,

This topic is a year old.  😶

 

This user-to-user community can't help you with a Behance problem. 

Behance support is on ZenDesk.

https://help.behance.net/hc/

 

Deleted data is deleted.  It's incumbent upon you to keep reliable file backups of your personal work. 

 

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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