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Being automatically signed out of all Creative Cloud Apps

New Here ,
Mar 20, 2023 Mar 20, 2023

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I have been getting automatically signed out of all CC Applications, I cannot stay logged in for longer than 30 seconds. I have reinstalled CC, made sure my Apps were updated, cancelled my subscription and remade it, and have sat through multiple support sessions (chat and phone call) just to go through the same 4 questions and get disconnected / hungup on.

I'm about to give up and just cancel Adobe all together for how awful the support has been but I wanted to see if the community could pick up their slack. Happy to provide logs or other information, just ask. Ignore Topic tags would not let me submit without checking all of them.

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Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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there's nothing on adobe's end that would sign you out.  ie, something on your computer is causing the problem.  a prime suspect is antivirus software, but other software that monitors your computer and its activity is also suspect.

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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See this relevant help article.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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