black screen in creative cloud apps

[MaudCato]

Hi, 

Can somebody help me with the fact that after downloading the 2022 versions of the creative cloud apps when I open them my startscreens turn black...? Also I have less options and can't save my opened files ;(

With this troubleshooting I can't work on my schoolprojects.

Thanks in advance!

Maud

[Jeffrey_A_Wright]

MuadCato, what type of Creative Cloud membership are you using? Please see https://helpx.adobe.com/creative-cloud/kb/fix-blank-white-screen-sign-in.html for steps you can take to allow the Creative Cloud desktop app to open fully.

[John T Smith]

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
-for Premiere Pro (and MAYBE Premiere Elements) use the STUDIO driver, not the GAMING driver
-such as (this MAY not be the latest) https://www.nvidia.in/Download/driverResults.aspx/177929/en-in
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
ATI Driver https://www.amd.com/en/support
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

[David__B]

Hi Maud,

In addition to the recommendations from others, some other things you may test

• Try launching earlier versions of the apps and see if the issue occurs or install and test
• Test in a newly created admin user account
  https://osxdaily.com/2017/07/17/how-create-new-admin-account-mac/
• Try the solutions here: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html
• If the issue occured after upgrading the OS, i.e. Monterey you may want to reinstall the apps

Best,

- Dave