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Browser upload problem

Explorer ,
Mar 07, 2018 Mar 07, 2018

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I'm having problems reliably uploading to my cc assets page, via Chrome and Safari. I need to use browsers when working away from my computer to share files with myself and others, as a backup to a hard drive.

Smaller jpegs seem ok, but psd, zip fail after a few minutes. The progress bar appears, but when I check back, after a few minutes, it's gone, but no file has uploaded.

It's more reliable when loading files one by one, but this isn't a great workflow.

Files are typically 60-500mb.

Both browsers fail, either drag and drop, or via the 'Upload' button

This happens at 2 different locations, one ethernet connection, one wireless.

Uploading to ie Google drive, or  Apple iCloud, both work flawlessly.

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File sync

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Adobe Community Professional ,
Mar 07, 2018 Mar 07, 2018

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Adobe Employee ,
Mar 07, 2018 Mar 07, 2018

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Hi Jono,

Sorry to hear about your difficulties.

A few additional questions

Data collection related questions

  • Is the Adobe ID you use here on the forums the same which is experiencing the issue (Y/N)?
  • What is your upload/download speed (can you run a speed test via www.speedtest.net)?
  • Are you behind a proxy (Y/N):
  • Are you using Firewall (None/Corporate/Local):
  • Do you log onto a domain?
  • Location where issue occurred (City, Country):

Creative Cloud App Version:

Operating System:

Could you test Chrome in incognito mode and see if it does the same thing?

https://support.google.com/chrome/answer/95464

Please get back to me when you have the chance.

Thanks

- Dave

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Explorer ,
Mar 08, 2018 Mar 08, 2018

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  • Is the Adobe ID you use here on the forums the same which is experiencing the issue (Y/N)?
  • yes

  • What is your upload/download speed (can you run a speed test via www.speedtest.net)?
  • the wireless location is 60 down, 4.3 up, wired location is faster. EDIT 71 down, 18 up

  • Are you behind a proxy (Y/N):
  • no

  • Are you using Firewall (None/Corporate/Local):
  • no

  • Do you log onto a domain?
  • no

  • Location where issue occurred (City, Country):
  • London UK

EDIT

Sorry forgot this;

CC version 4.4.1.298

Mac os Sierra on one, El Capitan on the other

I have noticed that if I use the 'Upload' button via the 'Actions' drop down menu on the upper right of the page, uploading is reliable.

So maybe it's an issue with drag and drop, and the upload link button 'Or upload from your computer' that appears when a folder is empty. See below. I'll avoid using them.

Screen Shot 2018-03-08 at 08.43.11.png

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Explorer ,
Jul 09, 2018 Jul 09, 2018

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Hi,

Do you work for Adobe? This isn't fixed. I'm using wetransfer at the moment.

Jonathan

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Explorer ,
Jul 28, 2018 Jul 28, 2018

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LATEST

This is still not working.

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