Can I get a full refund for unused subscription?

New Here ,
Aug 28, 2022 Aug 28, 2022

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I subscribed for a free trial of "Creative Cloud All Apps 100GB" but forgot to cancel it since year 2021. Adobe has kindly refunded me the charge for year 2022 (really appreciated that!). Can I get the refund for 1st year (2021) as well? The invoice history can be still viewed from my account. 

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Community Expert ,
Aug 28, 2022 Aug 28, 2022

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Forgetting to cancel and not using does not mean that Adobe will do a refund... the same as if you rent a car and then park it in your garage without driving it... you agreed to the contract

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Aug 28, 2022 Aug 28, 2022

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Thanks for your reply. I was directed to this space by Adobe support. 

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Community Expert ,
Aug 28, 2022 Aug 28, 2022

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>directed to this space by Adobe support

 

Wrong advice from support... other users in a public forum do not have access to your account and can do nothing for an account or payment problem

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