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Can't access apps although I have an active subscription

New Here ,
Aug 04, 2024 Aug 04, 2024

Barkin27946728j29i_0-1722815080403.png

The first screen shot is what I see on page Adobe Account
However when I click Access your apps and services whole page looks like the following. That I have expired subscriptions etc.

Barkin27946728j29i_1-1722815158362.png

I also can't access my apps on desktop and Creative Cloud desktop app doesn't recognize my subscription.

 

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Community Expert ,
Aug 04, 2024 Aug 04, 2024

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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New Here ,
Aug 04, 2024 Aug 04, 2024
Thanks for your message but all these methods seems unrelated to the fact
that my subscription is visible on one page on the website and not visible
on another.
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Community Expert ,
Aug 04, 2024 Aug 04, 2024

where's it visible and where's it not visible?

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New Here ,
Aug 05, 2024 Aug 05, 2024

I took no action and the apps became available. Seems like a system issue. Appreciate the help thank you

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Community Expert ,
Aug 05, 2024 Aug 05, 2024
LATEST

glad it's resolved.

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