Can't activate my new subscription

[Clever_contributors9198]

Hi All

This page is temporarily unavailable. Please try again later.

There's something wrong on our end. If this continues to fail, please contact Customer Support tto redeem your code.

This is for 

Adobe Creative Cloud 20GB:Photoshop&Lightroom|Student/Teacher|1 Year|PC/Mac|Digital Download

This was purchased from Amazon directly.

Help please

[kglad]

what's your account show, https://account.adobe.com

[Clever_contributors9198]

Thanks for the reply, I have had a look and it is asking me to add a payment method as it wants me go onto a payment plan.  I bought the original plan as a pre paid license for one year and I don't want to have to pay on a subscription basis.  The account says my current subscription is now suspended.

Is there anything I can do?

[kglad]

if money has been taken by the amazon vendor, ask them for help or for your money back.

and generally, amazon vendors sell redemption codes. is that what you purchased?

[Clever_contributors9198]

It was bought from Amazon UK and was sold by Amazon EU and I checked that it was ok for the UK before I bought it.

It says its a product key, is that the same thing ??

[kglad]

adobe doesn't offer product keys any longer.  was that supposed to be a one-time pay for a "lifetime" license?

if so, for what product/version?

[Clever_contributors9198]

This is what its described as

Adobe Creative Cloud 20GB:Photoshop&Lightroom|Student/Teacher|1 Year|PC/Mac|Digital Download

So I am totally confused now, so what I have purchased doesn't exist any more then.

[kglad]

that looks ok.  it's for 1 year.

did you get a "redemption" code from the amazon vendor?

[Clever_contributors9198]

it says product key but I suppose it could be the same thing

its 6 blocks with 4 characters in each block so that seemed to look ok to me, so I am totally perplexed as to why I'm having the issue, unless adobe have blocked the account and I can't add to it......

[Clever_contributors9198]

I found where to add a product code and the code doesn't work - its says its invalid

There's a bit to redeem new code as well - its says an error occured

And the other way as per Amazon's direction I get this - 

This page is temporarily unavailable. Please try again later.

There's something wrong on our end. If this continues to fail, please contact Customer Support to redeem your code.

[kglad]

contact the amazon vendor, if you can.

[jane-e]

There's something wrong on our end. If this continues to fail, please contact Customer Support to redeem your code.

By @Clever_contributors9198

What happened when you followed this link to Adobe Customer Care?

Jane