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Can't find CC subscription end date

Contributor ,
Nov 16, 2021 Nov 16, 2021

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Hi There,

 

I'm trying to find my subscription end-date and every answer I've found says to sign-in to CC then go Adobe Account > Manage Plan. Upon which I'm supposed to see a renewal date but there's nothing there.

 

I'm on an annual plan paid monthly but signed up in 2019. Do I not see an end-date because the first year is now complete so are now just paying monthly?

 

I wish this info was in-your-face easy to find - why hide it? Having to post or contact support is kind of tedious. Any help would be much appreciated.

 

Cheers, Ben

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correct answers 1 Correct answer

Adobe Employee , Nov 17, 2021 Nov 17, 2021
Ben, if you follow the instructions under How to determine your renewal date - https://helpx.adobe.com/manage-account/using/manage-auto-renewal-settings-backup.html, do you see the same display as your screenshot? If so, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so that a member of our support team can review your account and answer you directly. In addition, you are currently posting in a public discussion forum, Ben, which is accessible...

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Hi there, 

 

Please find the details here:

https://helpx.adobe.com/in/manage-account/using/access-adobe-id-account.html

This link helps you access your account details from within the Creative Cloud app. 

 

Thanks 

Kanika 

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Contributor ,
Nov 17, 2021 Nov 17, 2021

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Thanks Kanika but not sure you read my post sorry.

Your link tells me how to sign into my account - I have no issue doing this. The problem is that once signed in, I can't find any subscription end-date. Help articles and posts say to go: Adobe Account > Manage Plan.

 

But this is what I see - no end-date...

 

adobe-cc-manage-plan.JPG

How do I find my subscription end-date?
Cheers, Ben

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Ben, if you follow the instructions under How to determine your renewal date - https://helpx.adobe.com/manage-account/using/manage-auto-renewal-settings-backup.html, do you see the same display as your screenshot?

 

If so, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so that a member of our support team can review your account and answer you directly. In addition, you are currently posting in a public discussion forum, Ben, which is accessible to anyone with internet access.

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Contributor ,
Nov 17, 2021 Nov 17, 2021

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Thanks Jeff, my admin area looks completely different so will contact support - and I understand this is public.

 

As a side note, this is the second day I've been trying to find basic subscription info which begs the question, why hide it? Why make us contact support?

 

A subscription is an ongoing relationship so hiding the terms is the path to the dark side! It creates frustration, which creates doubt, which creates mistrust. It's all above board, I can't think of a reason to hide it - can you?

 

Why not make it in-your-face crystal clear? It's weird. Hopefully you're able to pass that on to the people making decisions. And sorry if my admin area is just broken and not a sign of things to come.


Cheers, Ben

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Ben, when you go to https://helpx.adobe.com/contact.html?rghtup=autoOpen, does the chat window open, and are you able to speak to someone? If not, you may need to use a different device as something on the computer is blocking your ability to contact us.

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Contributor ,
Nov 17, 2021 Nov 17, 2021

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Not sure if you're joking or not but it doesn't seem like you're fully reading my replies - or maybe just ignoring the content of them. Really hope you read and understand what I'm saying and pass it along.

 

Of course I'll contact support, there's no choice - right?

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Correct, Ben, any account-related concerns need to be discussed in a private secure environment. 

 

If you were blocked from beginning a secure chat session, then it can also have affected the functionality of the manage plan page.  If the page is unable to determine the status of the membership then it would be unable to display the renewal date.

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Contributor ,
Nov 17, 2021 Nov 17, 2021

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The only thing I'm discussing publicly is the lack of subscription info while logged-in to my private and secure environment. I don't plan on sharing info on this forum or any other.

 

This is weird sorry - are you trolling me?

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Hi Ben,

 

I read through the discussion and looked at the document Jeff mentioned. Based on your screen shot your renewal/end date would be a year from when you subscribed. It looks like you joined back in May 3rd, 2019.  It will renew that same date each year with an yearly/annual membership (paid monthly). So in your case your current membership would end then renew on May 3rd 2022 unless you cancelled at that time.

 

Hope that helps,

- Dave

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Contributor ,
Nov 17, 2021 Nov 17, 2021

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Thanks David but I was never asking anyone to provide/post my subscription details here - plus it was made clear I'd have to contact support seeing as it's not in my account (which I will).

 

My question to you at this point is why do I have to contact support to see my subscription details?

 

And that if my new dashboard is going to become the norm, to pass on feedback about how weird it is to hide people's subscription info - what possible benefit is there in doing that? 

 

At best, it comes-off as weird, at worst it comes-off as dodgy/sleazy/evil. And not acknowledging/addressing this in comments above made me think I was being trolled - it's perfectly reasonable to expect to see your sub details in your account. In fact, it's the norm - right?


Is it because subscription details are only hidden from users in certain countries and this isn't allowed to be disclosed or something? Definately the strangest interaction I've had with Adobe - not good.

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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Got it, thanks for taking time to pass on this feedback. I completely agree with you and will pass on your feedback to our designers/developers.

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