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Can’t Import from the Synced Account on iPad

New Here ,
Sep 07, 2022 Sep 07, 2022

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All of my Adobe apps one my iPad are trying to import from a different account than what they sync to and I can't figure out how to make them the same. They are syncing to the right account but when I try to retrieve files from within the apps, it goes to a different account. 

10F1859A-029D-469B-ABAD-FCA230F518F9.jpeg

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File sync

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Adobe Employee ,
Sep 08, 2022 Sep 08, 2022

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Hi there,

 

Thanks for reaching us. If I understand the issue well, you are saying that when you sync any file, it passes through the cloud icon on the right, as seen in the screenshot, and when you import any file, it takes the files from the left, is that correct? Also, which Adobe app you're using?

 

We're here to help, just need some info.

 

Regards,

Tarun

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