Can’t Import from the Synced Account on iPad

New Here ,
Sep 07, 2022 Sep 07, 2022

Copy link to clipboard

Copied

All of my Adobe apps one my iPad are trying to import from a different account than what they sync to and I can't figure out how to make them the same. They are syncing to the right account but when I try to retrieve files from within the apps, it goes to a different account. 

10F1859A-029D-469B-ABAD-FCA230F518F9.jpeg

TOPICS
File sync

Views

27

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 08, 2022 Sep 08, 2022

Copy link to clipboard

Copied

LATEST

Hi there,

 

Thanks for reaching us. If I understand the issue well, you are saying that when you sync any file, it passes through the cloud icon on the right, as seen in the screenshot, and when you import any file, it takes the files from the left, is that correct? Also, which Adobe app you're using?

 

We're here to help, just need some info.

 

Regards,

Tarun

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
express Get Adobe Express free

Easily make social graphics, flyers, logos, and more from thousands of free templates.

Get free app
Free to use, no credit card required