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Can't initialize Creative Cloud Libraries [was: help]

Community Beginner ,
Oct 15, 2021 Oct 15, 2021

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I can't accese my Creative Cloud Library. It is saying there is an error. It is saying "Something went wrong initializing Creative Cloud Libraries". How do I fix this?

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File sync, Libraries

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Adobe Community Professional ,
Oct 15, 2021 Oct 15, 2021

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Which application and version?

Which operating system?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 16, 2021 Oct 16, 2021

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I am having the exact same problem, itll load online on the cloud, but not on creative cloud or AI. Ive restated both applications and they are both up to date, but neither of them will fix the issue. I tried to do the ctrl+alt+R but that did nothing at all. Help ASAP

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Community Beginner ,
Oct 17, 2021 Oct 17, 2021

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Me too. I got the lateset version too the 25.4.1 version of Ai and version 5.6.0.788  for the Created Cloud program.

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New Here ,
Oct 17, 2021 Oct 17, 2021

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Its been 3 days, still nothing. And now my AI completely crashed. Ive been in contact with the customer service and they are extremely unhelpful. They all do and say something else, one was transfering me to an expert but i had to go before i could get connected, now this person is arguing with me. Im so angry and frustrated. 

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Adobe Community Professional ,
Oct 17, 2021 Oct 17, 2021

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@Melisa5ECE,

I'm sorry for your frustration.  But you've told us nothing so far except that it doesn't work.  And that's not enough information for fellow product users to help you.

 

I suggest you continue working with Adobe technical support. If necessary, update your Case Report from your online account with additional details. Or try calling back during normal business hours Mon-Fri.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 17, 2021 Oct 17, 2021

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@Nancy OShea wrote:

@Melisa5ECE,

I'm sorry for your frustration.  But you've told us nothing so far except that it doesn't work.  And that's not enough information for fellow product users to help you.

 

I suggest you continue working with Adobe technical support. If necessary, update your Case Report from your online account with additional details. Or try calling back during normal business hours Mon-Fri.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 


Well I have. I explained that I've having the exact same error of failed to initialize on the library in AI and in creative cloud. Not sure what else your wanting. But I've spoken now with 6 people over the weekend and my issues have increased, not only with the library but AI crashed completely, now the error that AI turned off my GPU for no reason at all. My pixels are no longer correct and it freezes. Not a single person helped me. 

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Adobe Community Professional ,
Oct 17, 2021 Oct 17, 2021

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Let's start at the beginning:

Which operating system do you have?

 

Does your OS and browser have secure TLS 1.2 connections enabled?   Without this, you cannot connect to Adobe's servers.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

Does your device's CPU and GPU meet the system requirements to run Creative Cloud and latest Illustrator?  Check each one.

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/illustrator/system-requirements.html

 

Also do you have the latest graphics drivers from the card manufacturer's website?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Oct 18, 2021 Oct 18, 2021

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LATEST

Hi,

Could you please try to install CCLibraries from Solution 1 here:
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

After installation is done, could you please make sure to restart your machine?

Please, let us know if that resolves it.

Thank you,
Mariia

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