I have a problem with one specefic document from the cloud, an error appears whenever i try to download it either from the creative cloud app or the website. and when i click on the document thumbnail it wont open up. I have created this cloud document 14 days ago and now i have no way of opening it
When clicking the download button from assets.adobe.com:
when clicking Share> Export as local copy in the creative cloud app
When trying to open the document from the app, this message appears in adobe illustrator
And when i click on the thumbail straight from illustator, nothing happens
Like i said i dont have this problem with any of my other docements, which makes this more strange.. Also, i didnt have any problems when saving this praticular file to the cloud, illustrator didnt crash etc..
A few questions to better understand:
Please let me know when you get the chance,
UPDATE: So i randomly tried to open the "corrubted document" and it opened! i dont see a reason why it decided to open after almost 2 months since them probem began. obviously i immedietly saved it localy to avoid future problems with the cloud.
I am having same issue, oly it is with about 80% of my files. They are all saved at AIC files in the cloud. Have been trying for a week with adobe chat support and have gotten nowhere. Adobe says this is a known issue and to keep checking back. One customer service rep said that I wont ever be able to access them again. Others say to keep waiting and checking. How do i talk to someone who can fix this?????
did your files ever end up getting fixed?